Service
Every ticket has a technician, a date and a history.
We set up computers, networks, email, printers and backups in offices that have no IT person on site. We resolve some issues remotely and travel to the rest in and around Warsaw. After every visit you get a note describing what was changed.
Scope
What we support
Workstations
A new computer is ready for work: system, software, accounts and data moved over from the old machine.
Network and internet
Router, coverage across the whole premises and a guest network kept separate from the company one.
Company email
Addresses on your own domain, set up on computer and phone, with a backup.
Printers and devices
Connection, scanning to a folder or to email, and access from several workstations.
Backups
We set them up to run on their own, without relying on anyone's memory.
Passwords and access
We sort out who has access to what and what happens when someone leaves the company.
Process
How we handle a ticket
Ticket
You describe what is not working. Some issues can be resolved remotely the same day.
Call-out
We agree a date and arrive on site with equipment and spare parts.
Repair and setup
We do what we came for and check what else might fail soon.
Note
We leave a description of what was changed, together with the passwords. We hide nothing from the client.
Example
One ticket from an office
This is what a ticket looks like from opening to closing. The times and the repair duration are examples.
Questions
Before you ask.
What area do you cover?
On site, we work in and around Warsaw. Some jobs, especially email and software setup, we do remotely for companies across Poland.
Do we have to sign an ongoing contract?
No. We can work per ticket or on a retainer with an agreed number of hours. The choice is your company's.
What if hardware needs replacing?
We say so plainly and give the cost. We do not earn anything from brokering hardware sales.
- AI agents
- process automation
- custom systems
- integrations
- compliance
- campaigns
- motion ads
Let's talk about the process that takes up most of your company's time.
Describe it in two sentences. We will call back with questions, and then you will get the scope and quote in writing.